Step #1- This is the biggest step of them all! Choose the perfect puppy you’ve been looking for by viewing our available puppies that can be seen by clicking the breed names on the left hand side under “Our Available Breeds” in the blue box. Once you see the puppy listings in the particular breed you can then click on each individual puppy to find out more information and photos of the specific puppy.
Step #2- Once you have chosen your adorable new puppy the next step is filling out your contact and billing information in order to reserve the puppy in your name. This can be done by clicking the pink “Purchase Puppy Now!” button located on each individual puppy page. By clicking the button you will be taken to the checkout process to adopt your new puppy. You have the option of paying in full or paying a *non-refundable deposit to hold your puppy. If you would prefer to complete the adoption process over the phone with one of our Puppy Experts, please call us toll free at 1-866-787-7877! (*The balance of your non-refundable deposit must be paid within 5 days prior to your puppy’s departure. Puppy Match 4 You will automatically charge the remaining balance using the same card that was used for the deposit within the 5 day period or the same day your puppy’s flight confirmation is emailed to you, whichever comes first. If you wish to use a different card for the remaining balance just let us know!)
Step #3- Once we receive payment an email confirmation will be sent and your puppy will be marked “I’m Adopted!” on our website. We will need a signed copy of our health guarantee/purchase agreement and credit card authorization form(s) faxed or emailed to us prior to your puppy’s departure.
SIT BACK AND RELAX… Puppy Match 4 You will handle the rest! During this time you can enjoy getting ready for your new puppy’s arrival!
Booking and Transportation Procedure:
Step #4- Once your payment is received the process of booking your puppy’s flight begins! We work with a company to coordinate flights for each puppy. Weather conditions are monitored up to and including the departure date to make sure conditions are safe to fly. Your puppy will be flown usually 2-7 days once his/her available date has been reached and after final payment is received.
Step #5- An appointment will be made with our breeders’ licensed veterinarian in order for your puppy to receive a wellness exam and health certificate. The health certificate is like a passport or identification card that allows your puppy to board the flight. Health certificates are only issued by a licensed veterinarian as long as the puppy is 100% healthy.
Step #6- Flight information is received from the airlines 1-5 days before departure date. At times, due to changing weather conditions, this information may not arrive until the day before departure. For your puppy’s health and safety, it is extremely important to fly only in the best of conditions. Once we receive flight information it will be forwarded to you through email. This email will also explain the simple process of how and where to pick up your puppy at the airport. REMINDER: You will need to fax/email a signed copy of our health guarantee and credit card authorization form(s) prior to your puppy’s departure date. Customers who paid a deposit, final payment will be charged within 5 days prior to your puppy’s departure date or the same day your puppy’s flight confirmation is emailed to you, whichever comes first.
Step #7- Puppy Packets are emailed prior to your puppy’s departure. The packet includes vaccination and deworming history, name of food and feeding schedule, puppy tips, crate training tips and anything else that is important for you to know about your puppy. Registration papers will either be taped to your puppy’s crate or sent via snail mail.
Puppy’s Arrival Day:
Step #8- The departure date is also the arrival date for your new puppy. Details on this simple procedure will have already been emailed to you. A driver’s license or identification card will be needed to identify you as the puppy’s new owner. This information will be compared to information listed on the shipping crate. Most often this is a very fast and easy transaction.
Congratulations! You can now bring home the newest member of your family!