header-faqs

  1. What kind of payment do you accept?
  2. Do you accept deposits?
  3. Is there tax added to my puppies price?
  4. Where are you located and can I come visit the puppies?
  5. Is it safe to ship and what is involved?
  6. Where are the puppies flown to and how much does it cost?
  7. If I buy two puppies am I charged shipping for each puppy?
  8. How long does it take to receive my puppy?
  9. Do you have a specific day the puppies are flown out?
  10. What’s your return, refund and cancellation policy?
  11. What’s included?
  12. Do I have to qualify in order to purchase one of your puppies?

1. What kind of payment do you accept?

We accept all major credit cards, PAYPAL, bank account wiring, and money orders/cashiers checks. Money orders and cashiers checks take 7-14 business days to clear. All payments are non-refundable.

2. Do you accept deposits?

Yes, we do accept and encourage deposits. Deposits are $350 for most breeds and $500 for English Bulldogs, French Bulldogs and Beabulls. A deposit ensures your puppy will not be sold to anyone else. All payments are non-refundable for any reason. The remaining balance will need to be paid within 5 days of your puppy’s departure date or the same day your puppy’s flight confirmation is emailed to you, whichever comes first.

3. Is there tax added to my puppies price?

Tax will be added to your puppy’s price only if you are in California. California tax rate is 7.25%.

4. Where are you located and can I come visit the puppies?

Puppy Match 4 You is located in California, but we are not a facility or pet store. We provide an arena where customers like yourself can be matched with the perfect puppy. We have located the most respected breeders throughout the United States that raise healthy and loving puppies.The breeders we work with would like to devote their time in raising their puppies and have us focus on finding direct homes for them. All of our puppies are raised in the breeders’ home and are given lots of love and care! When your puppy is ready for it’s new home he/she will be flown directly to you at your local airport.

5. Is it safe to ship and what is involved?

Yes! The shipping of puppies is considered “priority” with special handling and regulations for pets. That means that the USDA monitors the transportation of pets with numerous guidelines and requirements in order to ensure puppy’s safety, health, and well-being. All puppies have to be issued a health certificate from a licensed veterinarian. A health certificate shows that the puppy being flown has been examined and is healthy to fly. The puppies are transported in a climate-controlled area of the plane and are provided with soft and absorbent bedding inside their crate to make your pet’s journey as comfortable as possible.

6. Where are the puppies flown to and how much does it cost?

Our puppies are flown to most major airports and some smaller airports throughout the United States and Canada*. The cost to fly one of our puppies is absolutely FREE! Included with FREE SHIPPING is a crate for crate training ($75 value)**, vet exam/health certificate ($75 value) and climate controlled pet class flight ($250 value). There are occasions where there will be shipping costs depending on where we are flying your puppy. Alaska and Canada flights can cost $75-175 extra. We won’t know whether or not there is an extra charge until we book your puppy’s flight. *We do have the option to fly puppies to other countries. Please contact us for further information. ** Ground Transportation does not include a crate.

7. If I buy two puppies am I charged shipping for each puppy?

Depending on the breeder, there may only be one shipping charge if you buy two puppies.

8. How long does it take to receive my puppy?

The airlines will not fly any puppy younger than 8 weeks old. It is also in the best interest of the puppy to wait until they are 8 weeks before they go to their new home. This gives the breeder enough time to prepare the puppy to be on it’s own. The “Available Date” listed on each puppy’s individual page is when he/she is ready for their new home. As soon as we receive payment, we will book your puppy on the soonest flight available.

9. Do you have a specific day the puppies are flown out?

It depends on where the puppy is coming from. Most of our breeders fly on Tuesday, Friday, or Saturdays. Each one of our breeders has a specific day(s) that they fly their puppies. The ‘available date’ is when the puppy is ready to go to their new home. We will try to book a flight for the first available date. It will depend on whether or not there is room on the flight, weather conditions, and if we can get your puppy into the vet for a health certificate. Be advised that flights may be rescheduled due to factors beyond our control. We will make every attempt to honor the agreed upon delivery date but reserve the right to change this date due to the above unforeseen circumstances.

10. What’s your return, refund and cancellation policy?

We have a NO REFUND, RETURN and/or CANCELLATION Policy. Once a puppy is marked sold we immediately remove him/her off all advertising sites and notify the breeder. We then book your puppy’s airline flight and schedule a veterinarian appointment for puppy’s health check. If for some reason you decide you don’t want the puppy any longer not only have we lost the entire time the puppy has been marked sold for any new potential customers but we also have the expenses of flight bookings, vet fees and advertising costs. These are the reasons we have a NO REFUND, RETURN and/or CANCELLATION Policy.

11. What’s included?

Our breeders will NEVER allow a puppy to leave their home if they have doubts about his/her health. Each puppy will be given their first puppy shots, and be checked by the breeder’s vet prior to leaving. It is necessary to be extremely prudent in protecting a puppy until the full series of puppy shots have been given. Normally there are 3 to 4 shots given every 2-3 weeks in hopes of catching it’s immunity system when it is receptive. Each puppy comes with our Health Guarantee, up to date with vaccinations & deworming, vet checked, microchipped (if advertised), registration papers (if advertised), climate controlled pet class flight and puppy training crate, absolutely FREE! We will also email you a Puppy Packet that includes your puppy’s immunization history, the type of food he/she has been eating, training tips and more.

12. Do I have to qualify in order to purchase one of your puppies?

We do reserve the right to not sell to any individual(s) who we believe for any reason will not provide a safe and secure home for our puppies. It is our main goal and desire to place our puppies in homes that will provide them with lots of love and care for their entire life.

 

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